Relay Collective LLC
Orders placed on the LumiBloom website will be processed for shipping on the next business day and shipped via UPS Monday through Friday. Regardless of the shipping option selected, Saturday delivery is not available at this time.
- Example 1: Next day air order is placed on Thursday, it is shipped on Friday. It will be delivered to the customer on Monday because Saturday and Sunday are not business days.
- Example 2: Next day air order placed on Monday, ships on Tuesday and will be delivered to the customer on Wednesday.
- Example 3: Two-day air order placed on Monday, ships on Tuesday and will be delivered to the customer on Thursday.
* UPS Ground orders are usually delivered within 4-7 business days.
Returns on LumiBloom hair will only be accepted on hair that has not been opened, worn, or tampered with. Hair that has been tampered with in any way will not be accepted for return. Hair must be returned within 14 days from the date of purchase.
To return LumiBloom hair, please contact firstname.lastname@example.org. We will then provide you with a RMA form that you must fill out and include with your return, along with your original invoice, and packaging. Once your return has been received by Relay Collective, Relay Collective will determine if the hair is accepted for return and if so will issue you LumiBloom credit or refund minus the restocking fee. If Relay Collective determines that the hair has been opened, worn or tampered with in any way, the hair will not be accepted for return.
Relay Collective offers a 30-day money back guarantee on all hair care products. To return a hair care product please contact email@example.com within 30 days from the date of purchase. We will then issue an RMA which must be filled out and included with your return, along with your original invoice. Once your return has been received a refund will be issued. You will be responsible for the shipping cost and restocking fees on your returned item.
Please note: Only hair or hair care products purchased on online or directly from a Relay Collective website, are eligible for exchange or may be returned for refund or credit. Any product purchased from a third party, including an independent Consultant’s stock, is not eligible for return or refund.